TFL is built around local tennis communities — match partners, coaches, parents of Juniors, league organizers, club regulars. These guidelines are how we keep the platform a place people actually want to be in. They sit alongside our Terms of Service and Privacy Policy; the Terms are the legally binding version, these guidelines are the human one.
The short version
- Treat people the way you'd want them to treat your kid on a court.
- Be honest in your profile, your scores, and your reviews.
- Don't use TFL to sell, scam, scrape, or spam.
- If something's off, report it — every report lands in our moderation queue.
1. Be respectful
You may not post, message, or behave in ways that:
- Harass, threaten, bully, or intimidate another person
- Attack people based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or age
- Sexualize, demean, or target minors in any way
- Reveal private information about someone without their consent (no doxxing)
- Encourage self-harm or violence
Friendly trash talk between match partners is fine. Personal attacks, slurs, and threats are not — and that line is enforced.
2. Be honest
- Your profile. Real name (or your usual playing name), real location, real photo (or no photo). No impersonation of other players, coaches, or public figures.
- Pro credentials. If you list a certification, you must hold it. We spot-check.
- Scores. Report match scores accurately. Repeated false reporting undermines rankings and is treated as a Terms violation. If an opponent reports a score you dispute, use the score-dispute report rather than retaliating.
- Reviews. Reviews must reflect your real, first-hand experience with a Pro or a lesson. No fake reviews, no review-trading, no incentivized reviews (US FTC Endorsement Guides apply). Pros may not write or solicit reviews of themselves.
- One person, one account.Don't create alternate accounts to duck a suspension or skew rankings.
3. Keep it on-topic
Community boards are for tennis-related conversation:
- Match finding, court conditions, coaching questions, gear advice, local league chatter
- Sharing wins, asking for partners, organizing hits
- Constructive feedback on the platform
Off-topic, including but not limited to:
- Partisan political campaigning
- Advertising unrelated products or services
- Multi-level marketing, crypto pitches, "make money fast" offers
- Solicitation of personal contact info from people who haven't volunteered it
Pros may advertise their lessons through the dedicated Pro listing feature — not by posting promotional content to community boards.
4. No spam, no automation
- Don't mass-message users you don't know
- Don't post the same thing across many threads or zones
- Don't use bots, scrapers, or automated tools against the Service
- Don't attempt to bypass rate limits or other security controls
5. On the court
TFL is online, but the matches happen in the real world. We expect members to:
- Show up on time, or cancel/reschedule with reasonable notice
- Call lines honestly and respect the spirit of the game
- Pay your share of court fees as agreed
- Treat coaches, opponents, and venue staff with respect
We can't referee what happens on the court, but members can file incident reports for no-shows, unsportsmanlike conduct, harassment, cheating, and score disputes — and a pattern of substantiated reports about a member can result in account action.
6. Junior players
Players under 18 ("Juniors") are registered and supervised by a parent or legal guardian. Juniors do not have accounts or logins on TFL, which means there is no private messaging to or from a Junior at all— direct messages exist only between adult account holders, so anything concerning a Junior goes through the responsible adult's account. If you are an adult interacting with a Junior through TFL-arranged play — as a coach, an opponent, or otherwise — you are expected to behave accordingly. Any sexualized or grooming-style content involving a minor is a zero-tolerance violation and will be reported to law enforcement.
7. Reviews and disputes about Pros
Reviews are how new players find good coaches. Only a player who booked and completed a lesson through TFL can review it — that structural rule is our first line of defense against fake reviews. We give weight to honest first-hand reviews — both positive and negative — and we don't remove a review just because a Pro disputes it.
However, we will remove or hide reviews that:
- Contain personal attacks, slurs, or threats
- Reveal a Pro's home address or other private information
- Describe events that didn't happen
- Are part of a coordinated review-bombing pattern
Pros: you can post a public response to any review. Use it to clarify or apologize; don't use it to attack the reviewer. You can also report a review you believe violates these rules.
8. Reporting and moderation
You have several tools when something violates these guidelines:
- Report a user — from their profile, with a reason. Use this for harassment, impersonation, or unsafe behavior.
- File an incident report — for on-court conduct tied to a specific match or player: no-shows, unsportsmanlike conduct, harassment, cheating, or a score dispute.
- Report a review — flags a review for moderation without affecting it for other readers until we act.
- Mark as spam— a one-click signal on community posts that hides the content from your own view and adds to an aggregate signal our moderators monitor. It does not hide the post for anyone else. Use it for low-effort or off-topic content that isn't worth a full report.
Every report goes into a moderation queue that our team reviews, with safety issues prioritized. Where we reasonably can, we'll tell you the outcome of a report you filed.
Possible outcomes when we agree a violation occurred:
- A warning to the offending member
- Content removed or hidden
- Temporary feature restrictions (e.g., board posting paused)
- Account suspension
- Permanent account termination
- In severe cases, referral to law enforcement
Filing false or retaliatory reports is itself a violation. Repeated bad-faith reports can result in restrictions on your reporting privileges.
9. Appeals
If we take action against your account and you believe it was a mistake, email [email protected] with your account email and a short explanation. We review every appeal against the original decision. Decisions on appeal are final.
10. Reporting illegal content
Copyright complaints go to [email protected] (see Section 13 of the Terms). If someone is in imminent danger — including threats of violence or self-harm — contact local emergency services first, then let us know at [email protected] or through the in-app reporting tools so we can act on the account.
11. Changes
We update these guidelines as the community grows and new patterns emerge. Material changes are announced in-app at least 14 days before they take effect.
Contact
Questions or feedback on these guidelines? Contact us or email [email protected].