Help center

How can we help?

Guides for every part of TFL — from your first match to running tournaments as a Pro. Pick a topic, or skim the quick answers below.

Getting started

Getting started on TFLOne account, any number of players — how the pieces fit together.Accounts & playersAdding players, who manages whom, and browsing before you commit.Zones — where you playZIPs, cities, counties, custom zones, and clubs, all opt-in per player.

Playing & scoring

Matches & scoringInvitations, instant booking, reporting scores, confirm and dispute.Ratings & rankingsYour Elo-style rating, A–F classes, and per-zone ladders.Zone eligibilityHow state and country zones open up to top-ranked players.

Compete

TournamentsRegistration, eligibility, entry fees, waitlists, and brackets.Champions & recognitionStars of the period, tournament podiums, and the Hall of Champions.

Coaches & clubs

Coaches & lessonsFinding a coach, booking lessons, payments, and cancellations.ClubsPro-run clubs — joining, membership fees, and club play.

For Pros

Running your business on TFLPro accounts, lessons, tournaments, clubs, payouts, and platform fees.

Account & billing

Manage subscriptionsPlayer subscriptions and payment methods (sign in required).Billing historyEvery invoice and one-time charge on your account.Profile privacyChoose who can see each player's public profile.

Quick answers

How does billing work?

Subscriptions are per player. Each player needs to be covered by an active subscription before they can post or respond to play invitations for scored matches. Manage plans and payment methods at Manage subscriptions and see every charge at Billing history.

When is TFL involved in lesson payments?

Depends on the listing. A green Payment protected by TFL badge means TFL collects payment when you accept the slot and routes refunds. An amber Direct payment to instructor notice means you and the instructor settle outside TFL — TFL is not involved in payments or refunds on those bookings. More in Coaches & lessons.

The instructor was a no-show — what do I do?

Open the booking and cancel it. For TFL-managed listings, refunds are issued automatically per the listing's cancellation policy. If the instructor disputes the cancellation, a TFL admin reviews and either upholds the refund or reverses it.

I got a notice saying my booking is under review — what does that mean?

Your instructor flagged something on the booking (typically a no-show or other issue). TFL admin reviews and contacts both sides within 3 business days. If admin sides with you, nothing changes. If admin sides with the instructor, your charge is reversed (the refund lands in 5–10 business days) — or, if no refund was due, the case closes with no money movement. You don't need to do anything while it's under review.

Who can see a player's profile?

Each player has a visibility setting: Public (the default — anyone with the link can see the public profile), Friends only (just you, the player's managers, and friends), or Private(just you and the player's managers). Change it per player at Profile privacy.

What do the skill levels mean?

Beginner — still learning strokes; never played a competitive match. Intermediate — comfortable with all strokes; played at least a season of club tennis. Advanced — strong control of placement and spin; you regularly win against intermediate players. Tournament— USTA rated 4.0+ or equivalent; you've placed in formal events. Instructors use it to recommend the right lessons, and some tournaments set a minimum skill level for entry. You can change it any time.

I think something's broken

Open a ticket at /support/new. Include the steps you took, what you expected, and what actually happened.

Still stuck?

If you can't find the answer here, we're happy to help directly.

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